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Kwik-View™An Electronic Bill Presentment Solution

Overview
Industry Impact
Featured Media
Specifications

Overview

Kwik-View is an electronic bill presentment solution that allows organizations to reduce the cost of billing and collection, while improving overall customer service. It is an enterprise management solution for business-to-business and business-to-consumer relationships. Kwik-View tells borrowers everything needed to manage account information. Borrowers can monitor account status, view recent transactions and invoices, and make payments over the internet.

Kwik-View Features

Feature	Benefit
Debt Collections	This provides a secure way to streamline and simplify the collection process for operations.
Profile Management	Access and control of accounts around-the-clock in a secure environment by simply using a web browser. Customers answer questions about accounts and invoices without waiting on hold for the next available representative. Customers can access payment history and even pay invoices online to avoid late charges and the hassles of using regular mail. Customers can review invoices, request an invoice copy and view supporting documentation.
Bill and Account Presentment	Customers receive an email with a URL link to Kwik-View giving access to invoices and account status through a web browser. Customers can also view account balance, aging, and history. Invoices are emailed to the customer in Adobe PDF format, but this does not affect ability to continue sending invoices in either paper or EDI formats. Customers can drill down to billing details that are necessary for clarification but may not appear on paper invoices.
Bill and Account Balance Payment	Payment is easy and flexible with Kwik-View. Borrowers can use the payment cart functionality to select which bills to pay. Whether a customer wants to pay the entire account balance, individual invoices, or partial invoices, customers can pay by credit card without any customer service representative interaction. Because the transaction is done online, all payments are received and processed in real time. Borrowers can review payment history, whether the payment was made in a traditional manner or online.

Kwik-View Benefits

Provides expansion for online business
Allows customers to pay bills online 24/7, regardless of location
Lowers costs while improving customer satisfaction
Delivers bills in electronic format to reduce processing
Enables credit card and direct debit processing
Provides real-time payment confirmation
Enhances relationships with customer by delivering high-touch customer service

Results & Industry Impact

Kwik-View performs the delivery of bills in an electronic format through the internet— providing a paperless round trip for borrowers, saving money for billers, and building online business for all enterprises